Privacy Policy

GlowSketchPad Privacy Policy

Thank you for visiting GlowSketchPad. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase on our website.

By using our website, you agree to the privacy practices outlined below.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order history and purchase information

  • IP address, browser type and device information

We only collect information that is necessary to process orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order, shipping or support requests

  • Send order confirmations, shipping updates and important service emails

  • Improve our website, products and customer experience

  • Prevent fraud and ensure secure transactions

If you subscribe to our email list, we may also send promotional emails. You can unsubscribe at any time.

3. Payment Information

All payments on GlowSketchPad are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment or card details.

4. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may be shared only with trusted third parties where necessary, such as:

  • Payment processors

  • Shipping and fulfilment partners

  • Email service providers

These third parties are only given the information required to perform their services and are required to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and improve performance

  • Support advertising and marketing efforts

You can choose to disable cookies through your browser settings, however this may affect how the website functions.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse or disclosure. While no system is completely secure, we follow industry standards to safeguard your data.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal data

  • Opt out of marketing communications

To make a request, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website indicates acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Email: glowsketchpad@gmail.com

Please include your full name, order number (if applicable), and a brief description of your enquiry so we can assist you as quickly as possible.